Students walking to the bus with their backpacks on.

School Year 2020-21

Families in need of transportation information, please contact Denise Rodriguez at | Phone: 413-557-4205.

Bus Tracking APP

Safety is our top priority, which is why HPS offers the Durham Bus Tracker (DBT) app to provide you (parents/guardians) with a great resource to use while your child is riding on the bus to and from school. This is a user-friendly application with the ability to view where your child’s bus is at all times. In order to obtain access to the app you will be required to use a unique student ID # for your child. In order to receive this ID #, you will be required to fill out a form and verify general information about your child, including bus information.

The app is secure and is password-protected so that only you will be able to access information pertinent to your child’s bus. This app will also allow you to view near real-time bus location and information, including the scheduled arrival time of your student’s bus. DBT is offered at no additional cost to parents, guardians and school districts. Download the app and visit The Transportation Office located at 57 Suffolk St. to complete the process and receive your student’s ID #. Instructions on how to use the app will be provided when you visit the transportation department and provide the form attached. Please be prepared to provide proof of identity.

Transportation Registration

Please print and fill out the Transportation Registration Form (PDF) form if you would like to request transportation services, if you move, change pick up and drop information, or would like to identify an adult that is authorized to pick up your child.  This form needs to be re-submitted every school year in order to obtain the most up-to-date information.

Submit completed Transportation Registration Form (PDF) to:

Denise Rodriguez
Acting Transportation Specialist
Phone: 413-557-4205
Fax: 413-534-2037

Holyoke Public Schools
57 Suffolk Street, 3rd floor
Holyoke, MA 01040

Transportation Eligibility Criteria

Students are eligible for transportation if they live further than the following distance from their home to their assigned school:

  • PreK: Not eligible
  • K-5th: 1 mile or greater
  • 6th-8th: 1.5 miles or greater
  • 9-12th: 2 miles or greater

Accordingly, if a family has put in an appeal to attend a school other than their home or assigned school, the child is not eligible for transportation.  Students with an IEP who meet the criteria for transportation services and have it in their IEP are also eligible for transportation.

Bus Routes

Our morning and afternoon school year 2020-21 bus routes will be posted in the right-hand column of this web page.  (Morning is listed before the intersection, afternoon after the intersection.)  Please note that exact drop-off and pick-up times will evolve between now and mid-September – – and perhaps, even throughout the school year.  We try, whenever possible, to minimize disruptions to the current schedule.  However, we continue to receive 40-50 new students enrolled each week.  We also need to examine the bus routes to ensure that 1) we have the right number of students on each bus, 2) students are not on the bus too long, 3) the timing between bus stops is accurate, and 4) we share buses across schools with different start times, so that we spend our limited resources as efficiently as possible.  We greatly appreciate your understanding and partnership.

Students with an IEP who meet the criteria for transportation services and have transportation services in their IEP will also receive transportation.  Students should be available 10 minutes before and after the projected times.  Families can also contact their child’s school, the district’s Student Services and Special Education office at 413-534-2000, press 2.

Important Logistics

Students should arrive at the bus stop at least five minutes prior to the time listed at the location closest to the home and may wait up to 10 minutes after the time listed.  Bus arrival times may change due to traffic and weather conditions.

Students in Pre-k through 1st grade must be met by a parent or authorized adult. Bus drivers will not drop off Pre-K, Kindergarten and 1st-grade students without an authorized adult present.  Authorized adults should be able to present a picture I.D.

If an adult is not present at the bus stop, the student will be brought to the Student Enrollment & Family Empowerment Center, 57 Suffolk Street, 1st floor. Call (413) 534-2000 (extension 1130, 1100, 1102, 1103) to verify if your child is waiting for you there.  Families notified that their children are waiting for them at the Center should pick them up within 30 minutes.


Families with back-to-school questions can contact their child’s school.  Families who have a student with an IEP can also call the district’s Student Services and Special Education office at 413-534-2000, press 2.  To contact the bus company, Durham School Service, call 413-315-4119.

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