Student Enrollment & Family Empowerment Center
Our Center is the main entry point for families to Holyoke Public Schools and a key gateway for information about HPS programs and initiatives. We provide support with the following:
- Attendance
- Enrollment
- Food Services
- Home Schooling
- Parent concerns and complaints
- School Attendance Zone assignments & transfers
- School Choice
- Specialized program information
- Support for families experiencing homelessness
- Work permits
Family Engagement
Each school is served by a Family Engagement point person who works to support families and schools to build and strengthen their relationship with each other, help them access information and resources, and develop their leadership and voice.
Family Engagement Staff Listing
SCHOOL/
Escuela |
FAMILY ACCESS & ENGAGEMENT |
Donahue | Stefany García
School/Escuela: 413-534-2069/70 Direct/línea directa: (413) 579-8226 |
E.N. White | Daisy Rentas
School/Escuela: 413-534-2058/59 Direct/línea directa: (413) 327-2125 |
Kelly | Lisa Rosario
School/Escuela: (413) 534-2078/79 Direct/línea directa: (413) 826-2579 |
Lawrence | Yamaris Rivera
School/Escuela: (413) 534-2075 Direct/línea directa: (413) 455-0343 |
McMahon | Rosa Santiago
School/Escuela: (413) 534-2062/63 Direct/línea directa: (413) 210-3407 |
Metcalf | Daisy Rentas
School/Escuela: (413) 534-2104 Direct/línea directa: (413) 327-2125 |
Morgan | Nikita Perez
School/Escuela: (413) 534-2083 Direct/línea directa: (413) 561-0609 |
Peck | Dean Santiago
School/Escuela: (413) 534-2040/41 Direct/línea directa: (413) 250-3460 |
STEM Academy/
Academia de STEM |
Jasarah Burgos
School/Escuela: (413) 535-0345 Ext 4158 Direct/línea directa: (413) 263-9490 |
Sullivan | Sheila Serrano
School/Escuela: 413-534-2060/6 Direct/Linea directa: (413) 210-3407 |
Veritas | School/Escuela: 413-535-0181 |
HHS North
HHS Dean/ Escuelas Superiores, Norte y Dean |
Dializ Serrano
School/Escuela: (413)534-2020 Direct/línea directa: (413) 459-2106 |
Family Empowerment
Holyoke Public Schools and Holyoke families are partners in our children’s success. The Parent Power Academy delivers educational and informational workshops for families. These school PTO’s are encouraged to work with school leaders and the Family Engagement teams at the schools to identify key needs in the turnaround plan or in the schools where they can focus part of their efforts during the school year.
Parent Leader Groups or Parent Volunteer Teams
Parent leaders in some schools have formed volunteer teams or groups of parents to support the school or particular grades or classrooms. Contact the Family Engagement team at your school to learn how you can join or contribute as a parent volunteer.
Family Engagement in the Holyoke Early Learning Initiative (HELI)
Districtwide Parent Advisory Council (DPAC)
Parent Concerns and Feedback -
We encourage families to establish regular communication with school leaders and explore all possibilities to contribute to student success at the school level. We recognize sometimes families feel dissatisfied after having worked with teachers and school leaders to resolve a particular situation related to their child, which leads them to want to raise their concerns to the school district office. If there are issues that remain unresolved at the school level, you may file a written complaint form with the Director of Family & Community Engagement at the Student Enrollment & Family Empowerment Center or with the Student Services Coordinator at the Department of Pupil Services.
Holyoke Public Schools is committed to responding to parent concerns and complaints in a timely manner in order to strengthen the school-family partnership and keep students engaged in school.
If you have concerns about issues related to school-based operations, please contact the school principal or the Student Enrollment & Family Empowerment Center at 413-534-2000 Extension 1100.
Community Engagement
Parent Concerns and Feedback -
We want more families to join HELI and increase the frequency of what they do at home to support their child’s literacy. We invite and support parents to do “One Thing a Day” to help boost your child’s literacy skills!
Please contact our department or Family Engagement staff at your school to learn how to join a HELI Parent Group in your school or to get tips and tools for literacy activities you can start doing with your child at home.
Community Outreach
HPS also welcomes partnership opportunities in support of student learning and our families. Please contact us to learn about our strategic priorities and current initiatives and how we may work together.
Jose Bou
Equity, Family and Community Partnerships Manager
57 Suffolk Street, First Floor
jbou@hps.holyoke.ma.us
Rebecca Lamb
Enrollment Center Manager
57 Suffolk Street, First Floor
rlamb@hps.holyoke.ma.us
Department Phone: (413) 534-2000, Select “Option 1”
Weekend Backpack Program
HPS families in need of food over the weekend? Contact:
Christine Burns, cburns@hps.holyoke.ma.us 413-433-2649.

Read about our Strategic Priorities and Strategic Plan.